If you think your account has been hacked and that someone has activated two-step verification to prevent you from recovering your account, contact our support team at firstname.lastname@example.org with an explanation of the issue. You can request for the following details to be deleted:
- Two-step verification
- Recent account activity
- Your payment details.
Customer Support will confirm when your account is ready to log back into, and they will direct you to use the ‘Forgot password’ link to set a new secure password. We recommend that once you are back into your account you fully secure it by setting up two-step verification.