Emma
Articles
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Can I get a refund on a subscription?
WorldFans does not refund subscriptions. You can cancel a subscription at any time by disabling the auto-renew option. However, you will not receive a full or partial refund for subscription fees t...
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My email account has been hacked (I’m a Creator)
If your email is hacked and you are not able to access your email account to verify changing your email address, contact support@worldfans.com. The team will take your through a verification proces...
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What video formats does WorldFans accept?
You can post videos in mov, avi or mp4 formats.
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My content has been stolen
As a Creator you receive free access to the WorldFans Copyright team who will rigorously deal with any copyright infringements of content you have posted on WorldFans. The team will issue formal ta...
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My withdrawal failed
If you experience issues when requesting a withdrawal of your earnings, you will receive an error message to confirm what the issue is. The most common issue is expired or insufficient ID, in which...
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How can I cancel a subscription?
You can cancel any subscription at any time by disabling the auto-renew option, which stops you being charged again. You will not receive a full or partial refund after cancelling your subscription...
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What is the maximum video file size I can post?
Each video you post must be smaller than 3 GB and only in mov, avi or mp4 format.
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Errors transferring funds to cards (OCT withdrawals)
Creators who do not live in the US have the option to request withdrawals to cards through OCT (Original Credit Transaction). If you receive an error message when requesting an OCT payout, you can ...
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What is a free trial?
Some Creators offer a free trial to let you experience their private content before committing to a subscription. You will not be charged automatically at the end of a free trial. If you would like...
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I’m having issues posting
Please check that your post meets the following technical requirements: There are no more than 20 videos or pictures contained in a single post. Each video you post is smaller than 3 GB and only i...